Shipping & Returns
At Side Street Studio we want to ensure that your purchase arrives as quickly as possible and in perfect condition. We have been shipping arts and crafts every day since 1984 and we strongly recommend the following options for your purchase.
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For Jewellery and other small items (the items need to be able to fit into a padded envelope and weigh less than 1Kg, we offer FedEx International Priority (USA) OR Fed Ex Overnight Priority Service (Canada). Your purchase will be with you within ~ 48 hours. It is insured and may be tracked online.
- For larger items within the USA and CANADA. We offer two options. Firstly FedEx Ground which takes around 5 - 6 business days. OR Canada Post Expedited. Both are excellent and economical services and the best that we have found by far. Your purchase is insured and for both FedEx and Canada Post Expedited service may be tracked online.
- In 2015 Canada Post introduced an economical and excellent service for fast shipments to the USA. It is called Small Packet Air - Tracked.
- For items outside of the USA and CANADA please email or telephone us and we will reply by return with FedEx or Canada Post times and rates. Please note: We can usually offer excellent value for shipments.
Our Guarantee
We sell only the finest art available in British Columbia, Canada. It is our aim to provide you with the best possible customer service, but if you, for any reason are not completely pleased with your purchase, then just return the item to us within ten (10) days for a full refund or exchange.
Please be aware that very slight colour and size variations may occur from the image shown on our website. We try hard to show each item as accurately as possible, but there is a limit to what can be portrayed on any website. In addition, functional pottery will by its nature, have slight variations in size. This is due to the handmade process used to create this work and it is entirely normal. We believe that it adds to the uniqueness of the artist's work.
All returned items must be in their original condition and unused. All items must be insured when returned.
For reasons of hygiene, earrings for pierced ears cannot be returned.
